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Platform Intermediary Guidelines

Due diligence rules under the Information Technology (Intermediary Guidelines) Rules, 2021

Published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 that require publishing rules, privacy policy, and user agreement for access or usage of the marketplace.

1. Prohibited Items and Content

Users, merchants, and third parties shall not host, display, upload, modify, publish, transmit, store, update, or share any information or product that:

  • Belongs to another person and to which the user does not have any right.
  • Is defamatory, obscene, pornographic, pedophilic, invasive of another's privacy, or ethnically objectionable.
  • Infringes any patent, trademark, copyright, or other proprietary rights (IPR infringement).
  • Consists of prohibited goods including narcotics, illicit liquor, unauthorized firearms, tobacco products to minors, prescription drugs without verification, or counterfeit currency.
  • Deceives or misleads the addressee about the origin of messages or knowingly communicates misinformation.
  • Contains software viruses or any computer code designed to disrupt, destroy, or limit the functionality of any computer resource.

2. Statutory 36-Hour Notice & Takedown Protocol

36-Hour Takedown SLA under Rule 3(1)(d)

Upon obtaining actual knowledge by an order of a court of competent jurisdiction or on being notified by the appropriate government or an authorized agency, or via verified notice of intellectual property infringement:

• HaatKaro will take down or disable access to unlawful content within thirty-six (36) hours.

• Pursuant to Rule 3(1)(h), associated transaction metadata and access logs are preserved for a mandatory audit period of 180 days for investigative purposes.

3. Reporting Unlawful Content or Listings

Any rights owner, customer, or citizen may report an infringing or prohibited listing directly via the "Report listing" button on any storefront product page, or by submitting a grievance ticket to our Grievance Desk.

Please include product title, store name, URL link, detailed grounds of illegality, and proof of ownership/authorization.

4. Grievance Redressal Officer Contact

Grievance Officer: Grievance Officer, HaatKaro Platform

Address: 08/338, Gali no.2, Vrindavan Dham Colony, Niwali Road, Sendhwa, Dist. Barwani, Madhya Pradesh, IN 451666

Email: admin@haatkaro.in

SLA: Grievances acknowledged within 48 hours; resolved within 15 days under statutory IT rules.

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